SMS Program Terms — Cornerstone ATS

Cornerstone ATS LLC operates the Cornerstone ATS Customer Care text message program on behalf of consumer product brands. We send text messages only to customers who have given prior express written consent to receive them.

No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data is never shared with any third party for their own marketing.

How customers opt in

Customers provide express written consent by checking a clearly labeled, unchecked box at checkout when placing an order, agreeing to receive order and customer-care text messages at the mobile number they provide. Consent is never a condition of purchase. This is the exact consent presented to the customer:

What we send

Order confirmations, shipping and delivery updates, appointment and check-in reminders, and customer-care replies. Example messages:

[Brand]: Hi [Name], thanks for your order #12345. We are getting it ready. Please reply YES to confirm your shipping address on file, or reply with any updates. Msg & data rates may apply. Reply STOP to opt out.
[Brand] Customer Care: Hi [Name], a representative will call you shortly to confirm your order details and make sure everything is correct. Reply CALL to pick a better time. Reply STOP to opt out.
[Brand]: Hi [Name], your order #12345 has shipped and should arrive [date]. Questions about your order? Reply here or call (254) 229-1619. Reply STOP to opt out.

Program details

Program name: Cornerstone ATS Customer Care
Message types: Order confirmations, shipping updates, appointment and check-in reminders, customer-care replies
Message frequency: Varies by order activity, approximately 2 to 6 messages per month
Cost: Message and data rates may apply. Cornerstone ATS LLC does not charge for messages; your mobile carrier may.

How to stop messages

Reply STOP to any message to be removed from the program. You will receive one confirmation message and no further messages after that. To rejoin, reply START.

How to get help

Reply HELP to any message, email [email protected], or call (254) 229-1619.

Carriers

Supported on major U.S. carriers. Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier.

Privacy

Information collected through this messaging program is handled under our Privacy Policy. We do not sell, rent, or share mobile opt-in information with third parties or affiliates for their marketing purposes.

Contact

Cornerstone ATS LLC · Austin, Texas · [email protected] · (254) 229-1619